Artificial Intelligence Synergetic Opportunities in Services: Conversational Systems Perspective
نویسندگان
چکیده
The importance of this paper is its discovery the unused synergetic potential integration between several AI techniques into an orchestrated effort to improve service. Special emphasis given conversational capabilities systems. shows that literature related use in service divided independent knowledge domains (silos) are either technology under consideration, or a small group technologies certain application; it then discusses reasons for isolation these silos, and reveals barriers traps their integration. Two case studies systems presented illustrate synergy. A special focus conversation part systems: first presents application with high integrating new portfolio, while second illustrates advantages mature has already integrated many portfolio. Finally, two inclusion relationships facilitate generating roadmap extending opportunities.
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ژورنال
عنوان ژورنال: Applied sciences
سال: 2022
ISSN: ['2076-3417']
DOI: https://doi.org/10.3390/app12168363